Episode 127: United Airlines: Nine Reasons for Not Having Lots of Rules

by Jason Jennings

The video went viral and the world watched as a passenger on United Airlines was forcibly removed from his seat, beaten up badly and unceremoniously tossed off the plane. His only offense was that the airline had to get four employees to another airport. Jason, who has flown almost four million miles on the airline and knows the inner workings of the airline explains why having too many rules caused this tragic event to occur.

You can view and listen to Jason Jennings' Podcasts here: